Intro To MSHA Crash Course

The MSHA Compliance rules you -need- to know. Fast!

MSC Trouble Shooting



Experiencing one of the issues below? Click on the link to go right to that section

  1. Video buffering issues
  2. Editing or updating profile information
  3. Changing your password
  4. “I forgot my password”
  5. My login isn’t working
  6. Didn’t get login info
  7. Blank name on MSHA certificate
  8. Blank address on MSHA certificate
  9. How do I print an employee certificate from my manager profile?
  10. How do I check on employee progress from my manager profile?


The video just keeps loading

You should never see the screen below for more than a few seconds.

1_MSC Loading Screen

If this screen shows up for 30 seconds or more, there are a few simple steps you can take.

  1. Did you complete our system test? If not, start the system test on the main course selection page. This will automatically scan your computer to make sure you meet our (very low) system requirements.
  2. What Internet browser are you using? The system is designed to run well on any modern browser, but sometimes they don’t want to play nice.

First, make sure you have that latest version of IE, chrome or Firefox installed.

If you’re on IE or chrome and still having an issue with buffering, it’s time to try Firefox. You can download Firefox (for free) right here. After you’ve installed Firefox, log back into your profile on and launch the course. That usually fixes any buffering issues.



How do I change my password?

You can change your password by clicking on “My Profile” in the menu:

1_test user home Screen shot


Type your new password in the “password” field and re-type the same password in the “Confirm Password” field.

2_change password screen shot

Click Save:

3_hit save screen shot

That’s it.

I forgot my password. What do I do?

Did you change your password from the initial email you received? If not search your email for “”. You should be able to find all of your login information right away.

If that doesn’t work, you can reset your password. To do this go to

Then, click on the “Forgot Password” button shown below:

Forgot password 1

You will see this screen:

enter email screens shot

Just type in the email you used to sign up. Your reset password will be sent to your inbox. It shouldn’t take longer than 5 minutes or so to receive an email containing your login name and password.

If no email comes, please email or call (602) 428-4090


My login isn’t working


All login names and passwords are case-sensitive. This is the most common reason a login won’t work. If your login has a capital letter:

but you try to log in without the capital letter:

your login won’t work.

The easiest way to check this it to go back to the email where you received your login information. Make sure you’re entering your information with the proper cases.

If your login matches exactly and still doesn’t work, email or call (602) 428-4090


I didn’t get my login info


If you got a receipt for your purchase – check your email’s spam folder. Sometimes (And if our email does end up in your spam folder you can make sure this never happens again by “whitelisting” emails from MSC. Learn how to do that right here.


If you didn’t receive a receipt, double-check the email address you entered. Is there a typo in the email you entered? If so, reach out to us at


Why is the name section blank on my MSHA certificate?


Is your profile complete? MSHA regulations require your name to appear exactly as it does on your certificate. That means your full middle name and any suffixes (Jr., Sr., etc.). If you’re missing the middle name, the name won’t appear.


What if I don’t have a middle name?

  1. Put your cursor in the middle name field.
  2. Press the space bar twice.
  3. Hit the “save” button.

Your name will appear now.


The address isn’t showing up on the certificate. 


This is the same situation as a blank name. The certificate needs all fields complete for our system to fill out your certificate.



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