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MSC Trouble Shooting

Experiencing one of the issues below? Click on the link to go right to that section

  1. Video buffering issues
  2. Editing or updating profile information
  3. Changing your password
  4. “I forgot my password”
  5. My login isn’t working
  6. Didn’t get login info
  7. Blank name on MSHA certificate
  8. Blank address on MSHA certificate

The video just keeps loading

You should never see the screen below for more than a few seconds.

1_MSC Loading Screen

If this screen shows up for 30 seconds or more, there are a few simple steps you can take.

  1. Did you complete our system test? If not, start the system test on the main course selection page. This will automatically scan your computer to make sure you meet our (very low) system requirements.
  2. What Internet browser are you using? The system is designed to run well on any modern browser, but sometimes they don’t want to play nice.

First, make sure you have that latest version of IE, chrome or Firefox installed.

If you’re on IE or chrome and still having an issue with buffering, it’s time to try Firefox. You can download Firefox (for free) right here. After you’ve installed Firefox, log back into your profile on and launch the course. That usually fixes any buffering issues.

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Tell MSHA To Delay Their New Workplace Exam Rule

Tomorrow (April 25th) is the last day to let MSHA know that you want their disastrous new workplace exam rule delayed.

You can submit your comment right here.

MSHA Safety Enforcement Update

MSHA has been seeking comments on its proposal to delay the effective date of the metal/non‑metal workplace exam rule “to provide stakeholders training and compliance assistance.”

As Mine Industry Attorney (and friend of MSC) Willa Perlmutter puts it:

It’s an odd basis for saying they want to extend the rule, since the need for stakeholder training and compliance assistance was surely contemplated when the final rule was published back in January.  This leads me to think that MSHA is considering whether to pull (or at least, to radically amend) the rule altogether.

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Printing Your MSHA Part 46 Certificate

This guide will teach you to print your MSHA Part 46 Certificate after you’ve already completed your MSHA training with MSC.

When you finish MSC’s Part 46 training, you still need to print your MSHA Part 46 Certificate. When all of the modules are complete, a new button will appear on your homepage, like this:
MSHA Part 46 Certificate

To print your MSHA certificate, click the new button.

A new browser window containing your MSHA Part 46 certificate will open. Make sure all the information is correct. Then click the “print certificate” button at the top right of the screen:

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Editing or Updating MSHA Trainee Info

MSHA trainee no fines

Every trainee profile needs to be complete in order to get the most out of MSC’s automatic certificate features. You will need some information that is not standard on most paperwork, including:

  1. Each trainee’s full name as it appears on their birth certificate including full middle name (not just an initial) and any suffixes (Jr. etc.)
  2. Each trainee’s email address (if they have one)
  3. The address of the location where the majority of training will take place
  4. Is that location your office, their home or some other location?

It’s usually a good idea to get all this information together before you begin updating your trainee profiles.

How To Update or Edit MSHA Trainee Profiles

  1. Log in to the MSC training portalLogin Screen shot
  2. Click on ‘User Profile Management’ in the main menu: msha trainee edit
  3. Click ‘Search’ to view all employees in the MSC system:msha trainee editing
     Or enter a specific employee’s last name, then hit search to only get one result:  Enter your employee's last name screenshot
  4. Select the box next to the trainee you would like to edit: Screen shot 2016-11-11 at 11.19.29 AM
  5. Click the “Choose Action” field: msha trainee edit
  6. Select “Edit” in the drop-down menu: msha trainee edit
  7. Click on the “Perform Action” button: Hit perform action screenshot It will take you to this screen: msha trainee edit
  8. On this screen, you can add or update the following fields:

First Name

(Full) Middle Name

Last Name

Suffix (Jr., Sr., etc. only if applicable)

Name of Training Location (Home, Office, etc.)





You must complete all of these fields to fully benefit from MSC’s automatic certificate features.

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Your MSHA Workplace Inspection Form Is Wrong- Want One That’s Not?

We have confirmation on the updated MSHA workplace exam rule after some initial confusion around the Trump Administration’s freeze on all Obama regulations not finalized in the Federal Register. The MSHA workplace exam rule will go into effect on May 23rd as scheduled. This means your current MSHA workplace inspection form will soon be wrong.

Has anyone come up with an MSHA workplace inspection form that meets the new requirements? Yes, and you can get it for free. More on that later.

MSHA workplace inspection form worksite

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MSHA Workplace Exam Rules Just Got Harder

It’s official, the new MSHA workplace exam rule will go into effect May 23rd, 2017. We covered this rule change when it was proposed in July. Safety officials and managers across the country had a negative reaction to the proposal, to say the least (more on that later).

What’s in the “New” MSHA Workplace Exam Rule?

Let’s review what’s happening with the MSHA workplace exam rule. There are 4 main changes that will have a massive impact on how mines across the country conduct their workplace exams.

The updated Workplace Exam standard requires:

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October is Mining’s Deadliest Month

3 Mine Safety Tips for Changing of Seasons

I think you’ll agree with me when I say:

Mine safety is a constant work in progress.

Sure everyone buys in during training and safety events, that’s good. But the true test of a safety culture is when your team needs to hit a deadline during the most dangerous month of the year. As MSHA reminds us, “October historically ranks as the deadliest month in metal and nonmetal.”

And in today’s post, I’m going to show you 3 hidden dangers that could impact your company’s safety this fall.

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New MSHA Workplace Exam Law A Disaster (And 1 Way To Stop It)

MSHA Workplace exam rule proposal is cause for concern

Newly Proposed MSHA Workplace Exam Law is Unnecessary, Counterproductive, and Ineffective. The Good News? We Can Still Stop It.

MSHA is pushing for new, unnecessary rules again. This time they’re holding public comment meetings for a potentially disastrous MSHA workplace exam law.

The proposed rule change was immediately met with a chorus of skepticism from industry leaders when it was introduced last month.

MSC co-founder, Kim Redding, attended the first public comment meeting in Salt Lake on July 19th with a representative of our partner organization CalCIMA. Both experts had an opportunity to ask questions in an attempt to clarify potential troubling points within the proposed rule change. Kim’s goal was to discern the agency’s goals and motives in pushing for the new MSHA workplace exam law.

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What is an MSHA Competent Person?

Stack Of Files

MSHA requires a “competent person” to deliver and sign all Part 46 training and paperwork. But that raises a lot of questions with very few clear answers. What exactly does “Competent Person” mean? Who decides if someone is competent and how? Does our competent person need to be MSHA approved? Does my MSHA competent person need to provide all of our training?

You’ll get an answer below to the most frequently asked Part 46 MSHA competent person questions. And if I don’t answer your question, let me know in the comments. I want this article to be as useful for you as possible.

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“Enhanced” MSHA Rules To Live By Enforcement Announced

MSHA Rules To Live By Enhanced Enforcement

“Enhanced” MSHA Rules To Live By Enforcement Begins July 1st, Will Affect Both Operators and Contractors

In a press release distributed on June 26th, MSHA announced “Enhanced” enforcement of its MSHA Rules To Live By standards.

MSHA’s news release states:

On July 1, the U.S. Department of Labor’s Mine Safety and Health Administration will begin enhanced enforcement of “Rules to Live By,” its initiative of standards commonly cited following mine deaths, and nine underground coal mine exam rule standards focused on the greatest risks to miners in underground coal mines.

While 2015 was the safest year ever for mining in the US, it appears Joe Mains is determined for one final push during the last few months of his tenure.

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Essential MSHA Resources

Intro To MSHA Crash Course

The MSHA Compliance rules you -need- to know. Fast!

MSHA Tips For Mine Managers

Exclusive help from a former MSHA Inspector